/* Chat Widget Styles */

:root {
    --chat-primary: #6b9ece;
    --chat-bg-dark: rgba(18, 18, 18, 0.85);
    --chat-glass-border: rgba(255, 255, 255, 0.1);
    --chat-color-scheme: dark;
    --chat-text: rgba(255, 255, 255, 0.96);
    --chat-text-muted: rgba(255, 255, 255, 0.76);
    --chat-text-subtle: rgba(255, 255, 255, 0.56);
    --chat-text-faint: rgba(255, 255, 255, 0.42);
    --chat-user-bubble: #95ec69;
    --chat-user-text: #15210f;
    --chat-admin-bubble: rgba(255, 255, 255, 0.12);
    --chat-admin-text: rgba(255, 255, 255, 0.92);
    --chat-admin-border: rgba(255, 255, 255, 0.08);
    --chat-admin-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.04), inset 0 -12px 24px rgba(0, 0, 0, 0.08);
    --chat-shell-bg: rgba(10, 13, 20, 0.98);
    --chat-shell-border: rgba(255, 255, 255, 0.16);
    --chat-shell-filter: none;
    --chat-panel-filter: none;
    --chat-shell-shadow: 0 24px 60px rgba(0, 0, 0, 0.24), inset 0 1px 0 rgba(255, 255, 255, 0.08);
    /* 20260519_UNIFIED_MODAL_BACKDROP — 与全站 .modal-overlay / 钱包 / 登录共用同一套数值 */
    --chat-overlay-bg: var(--app-modal-backdrop, rgba(34, 41, 52, 0.48));
    --chat-overlay-filter: var(--app-modal-backdrop-filter, blur(6px) saturate(106%));
    --chat-panel-bg: rgba(12, 15, 22, 0.98);
    --chat-panel-border: rgba(255, 255, 255, 0.12);
    --chat-panel-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.05);
    --chat-frost-border: rgba(255, 255, 255, 0.12);
    --chat-input-bg: rgba(0, 0, 0, 0.2);
    --chat-input-bg-focus: rgba(0, 0, 0, 0.4);
    --chat-input-border: rgba(255, 255, 255, 0.1);
    --chat-accent-blue: #6b9ece;
    --chat-accent-blue-soft: rgba(107, 158, 206, 0.14);
    --chat-avatar-bg: rgba(255, 255, 255, 0.1);
    --chat-avatar-border: rgba(255, 255, 255, 0.1);
    --chat-card-bg: rgba(255, 255, 255, 0.045);
    --chat-card-border: rgba(255, 255, 255, 0.14);
    --chat-card-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.08), 0 12px 24px rgba(0, 0, 0, 0.08);
    --chat-action-color: rgba(255, 255, 255, 0.7);
    --chat-action-hover-bg: rgba(255, 255, 255, 0.05);
    --chat-action-hover-color: #ffffff;
    --chat-support-panel-bg: rgba(12, 15, 22, 0.98);
    --chat-support-secondary-bg: rgba(255, 255, 255, 0.018);
    --chat-support-assist-bg: rgba(255, 255, 255, 0.018);
    --chat-support-assist-hover-bg: rgba(255, 255, 255, 0.036);
    --chat-support-assist-secondary-bg: rgba(255, 255, 255, 0.012);
    --chat-support-primary-bg: rgba(107, 158, 206, 0.24);
    --chat-support-primary-text: #ffffff;
    --chat-support-primary-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.08), 0 10px 22px rgba(107, 158, 206, 0.18);
    --chat-support-link-color: rgba(107, 158, 206, 0.92);
    --chat-focus-border: rgba(107, 158, 206, 0.45);
    --chat-focus-shadow: 0 0 0 3px rgba(107, 158, 206, 0.14);
    --chat-result-bg: rgba(107, 158, 206, 0.1);
    --chat-result-border: rgba(107, 158, 206, 0.14);
    --chat-result-error-bg: rgba(255, 120, 120, 0.1);
    --chat-result-error-border: rgba(255, 120, 120, 0.18);
    --chat-result-error-label: rgba(255, 191, 191, 0.96);
    --chat-loading-bg: rgba(20, 20, 30, 0.85);
    --chat-loading-text: rgba(255, 255, 255, 0.7);
    --chat-loading-spinner-border: rgba(255, 255, 255, 0.2);
    --chat-scroll-lock-bg: rgba(0, 0, 0, 0.1);
    --chat-preview-bg: rgba(16, 18, 24, 0.96);
    --chat-preview-border: rgba(255, 255, 255, 0.14);
    --chat-preview-shadow: 0 10px 30px rgba(0, 0, 0, 0.5), 0 0 0 1px rgba(255, 255, 255, 0.05);
    --chat-preview-text: rgba(255, 255, 255, 0.9);
    --chat-preview-arrow: rgba(16, 18, 24, 0.96);
    --engagement-accent-color: #6b9ece;
    --engagement-title-color: #5f95cc;
    --engagement-bubble-bg: #ffffff;
    --engagement-text-color: #1f2937;
    --engagement-accent-color-dark: #93c5fd;
    --engagement-title-color-dark: #bfdbfe;
    --engagement-bubble-bg-dark: #111827;
    --engagement-text-color-dark: #e2e8f0;
    --engagement-bubble-radius: 22px;
    --engagement-bubble-max-width: 520px;
    --engagement-bubble-desktop-min-width: 220px;
    --engagement-bubble-desktop-max-width: 380px;
    --engagement-bubble-mobile-min-width: 200px;
    --engagement-bubble-mobile-max-width: 320px;
    --engagement-bubble-shadow: 0 18px 44px rgba(15, 23, 42, 0.16), 0 2px 10px rgba(15, 23, 42, 0.08);
    --chat-mascot-head: #ffffff;
    --chat-mascot-ear: #ffffff;
    --chat-mascot-detail: #6b9ece;
    --chat-fab-mascot-head: #ffffff;
    --chat-fab-mascot-ear: #ffffff;
    --chat-fab-mascot-detail: #6b9ece;
    --chat-mascot-head-shadow: 0 4px 10px rgba(0, 0, 0, 0.2);
    --chat-fab-mascot-head-shadow: 0 2px 8px rgba(0, 0, 0, 0.08), inset 0 -1px 1px rgba(107, 158, 206, 0.2);
    --chat-fab-glow: radial-gradient(circle at 50% 50%, rgba(107, 158, 206, 0.18), rgba(107, 158, 206, 0) 74%);
    --chat-fab-shadow: radial-gradient(circle, rgba(107, 158, 206, 0.16), rgba(0, 0, 0, 0));
}

html[data-theme="light"] {
    --chat-primary: #6b9ece;
    --chat-color-scheme: light;
    --chat-text: #0f172a;
    --chat-text-muted: #475569;
    --chat-text-subtle: #64748b;
    --chat-text-faint: #94a3b8;
    --chat-user-bubble: #dcfce7;
    --chat-user-text: #14532d;
    --chat-admin-bubble: rgba(255, 255, 255, 0.92);
    --chat-admin-text: #1e293b;
    --chat-admin-border: rgba(148, 163, 184, 0.16);
    --chat-admin-shadow: 0 10px 22px rgba(148, 163, 184, 0.12), inset 0 1px 0 rgba(255, 255, 255, 0.88);
    --chat-shell-bg: rgba(252, 253, 255, 0.98);
    --chat-shell-border: rgba(148, 163, 184, 0.18);
    --chat-shell-filter: none;
    --chat-panel-filter: none;
    --chat-shell-shadow: 0 28px 70px rgba(148, 163, 184, 0.2), 0 8px 24px rgba(15, 23, 42, 0.06), inset 0 1px 0 rgba(255, 255, 255, 0.94);
    /* 20260519_UNIFIED_MODAL_BACKDROP — 浅色主题下同样走全站 token */
    --chat-overlay-bg: var(--app-modal-backdrop, rgba(31, 76, 118, 0.20));
    --chat-overlay-filter: var(--app-modal-backdrop-filter, blur(8px) saturate(108%));
    --chat-panel-bg: rgba(243, 247, 251, 0.96);
    --chat-panel-border: rgba(148, 163, 184, 0.14);
    --chat-panel-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.86), inset 0 -10px 20px rgba(148, 163, 184, 0.08);
    --chat-frost-border: rgba(148, 163, 184, 0.14);
    --chat-input-bg: rgba(255, 255, 255, 0.96);
    --chat-input-bg-focus: #ffffff;
    --chat-input-border: rgba(15, 23, 42, 0.14);
    --chat-accent-blue: #6b9ece;
    --chat-accent-blue-soft: rgba(107, 158, 206, 0.14);
    --chat-avatar-bg: rgba(107, 158, 206, 0.08);
    --chat-avatar-border: rgba(107, 158, 206, 0.16);
    --chat-card-bg: rgba(255, 255, 255, 0.78);
    --chat-card-border: rgba(148, 163, 184, 0.16);
    --chat-card-shadow: 0 14px 30px rgba(148, 163, 184, 0.12), inset 0 1px 0 rgba(255, 255, 255, 0.88);
    --chat-action-color: #64748b;
    --chat-action-hover-bg: rgba(107, 158, 206, 0.08);
    --chat-action-hover-color: #5f8fbc;
    --chat-support-panel-bg: rgba(243, 247, 251, 0.96);
    --chat-support-secondary-bg: rgba(15, 23, 42, 0.045);
    --chat-support-assist-bg: rgba(15, 23, 42, 0.045);
    --chat-support-assist-hover-bg: rgba(107, 158, 206, 0.075);
    --chat-support-assist-secondary-bg: rgba(100, 116, 139, 0.08);
    --chat-support-primary-bg: rgba(107, 158, 206, 0.82);
    --chat-support-primary-text: #ffffff;
    --chat-support-primary-shadow: 0 12px 24px rgba(107, 158, 206, 0.22), inset 0 1px 0 rgba(255, 255, 255, 0.22);
    --chat-support-link-color: #5f8fbc;
    --chat-focus-border: rgba(107, 158, 206, 0.45);
    --chat-focus-shadow: 0 0 0 3px rgba(107, 158, 206, 0.14);
    --chat-result-bg: rgba(107, 158, 206, 0.08);
    --chat-result-border: rgba(107, 158, 206, 0.16);
    --chat-result-error-bg: rgba(239, 68, 68, 0.08);
    --chat-result-error-border: rgba(239, 68, 68, 0.18);
    --chat-result-error-label: #dc2626;
    --chat-loading-bg: rgba(255, 255, 255, 0.86);
    --chat-loading-text: #475569;
    --chat-loading-spinner-border: rgba(107, 158, 206, 0.16);
    --chat-scroll-lock-bg: rgba(248, 250, 252, 0.55);
    --chat-preview-bg: rgba(255, 255, 255, 0.98);
    --chat-preview-border: rgba(15, 23, 42, 0.1);
    --chat-preview-shadow: 0 16px 38px rgba(15, 23, 42, 0.16), 0 0 0 1px rgba(255, 255, 255, 0.72);
    --chat-preview-text: #334155;
    --chat-preview-arrow: rgba(255, 255, 255, 0.98);
    --chat-mascot-head: #6b9ece;
    --chat-mascot-ear: #5f8fbc;
    --chat-mascot-detail: #ffffff;
    --chat-fab-mascot-head: #6b9ece;
    --chat-fab-mascot-ear: #5f8fbc;
    --chat-fab-mascot-detail: #ffffff;
    --chat-mascot-head-shadow: 0 12px 24px rgba(107, 158, 206, 0.24);
    --chat-fab-mascot-head-shadow: 0 14px 30px rgba(107, 158, 206, 0.28), inset 0 1px 0 rgba(255, 255, 255, 0.24);
    --chat-fab-glow: radial-gradient(circle at 50% 50%, rgba(107, 158, 206, 0.28), rgba(107, 158, 206, 0) 74%);
    --chat-fab-shadow: radial-gradient(circle, rgba(107, 158, 206, 0.24), rgba(107, 158, 206, 0));
}

html[data-theme="light"] .chat-window:not(.admin-mode-layout) {
    --chat-shell-bg: rgba(252, 253, 255, 0.98);
    --chat-panel-bg: rgba(243, 247, 251, 0.96);
    --chat-panel-shadow: none;
    --chat-avatar-bg: rgba(107, 158, 206, 0.18);
    --chat-avatar-border: rgba(107, 158, 206, 0.14);
    --chat-admin-shadow: 0 8px 18px rgba(148, 163, 184, 0.08), inset 0 1px 0 rgba(255, 255, 255, 0.88);
    --chat-mascot-head-shadow: none;
}

html[data-theme="light"] .chat-window:not(.admin-mode-layout) .chat-header,
html[data-theme="light"] .chat-window:not(.admin-mode-layout) .chat-input-area {
    background: var(--chat-shell-bg) !important;
}

html[data-theme="light"] .chat-window:not(.admin-mode-layout) .chat-messages {
    background: var(--chat-panel-bg) !important;
    box-shadow: none !important;
}

html[data-theme="light"] .chat-window:not(.admin-mode-layout) .chat-avatar {
    background: var(--chat-avatar-bg) !important;
    border-color: var(--chat-avatar-border) !important;
}

html[data-theme="light"] .chat-window:not(.admin-mode-layout) .mascot-head {
    box-shadow: none !important;
}

html[data-theme="light"] .chat-window:not(.admin-mode-layout) .message.user {
    box-shadow: 0 8px 18px rgba(148, 163, 184, 0.08) !important;
}

.chat-status-bar-shield {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    height: env(safe-area-inset-top, 0px);
    background: #000;
    opacity: 0;
    visibility: hidden;
    pointer-events: none;
    z-index: 10001;
    transition: opacity 80ms linear;
}

.chat-status-bar-shield.is-visible {
    visibility: visible;
    opacity: 1;
}

/* Floating Action Button */
.chat-widget-fab {
    position: fixed;
    top: 85%;
    right: 0;
    width: 92px;
    height: 76px;
    transform: translateY(-50%);
    background: transparent;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
    border: 0;
    box-shadow: none;
    display: block;
    cursor: pointer;
    z-index: 9999;
    overflow: visible;
    -webkit-tap-highlight-color: transparent;
    -webkit-touch-callout: none;
    -webkit-user-select: none;
    user-select: none;
    touch-action: manipulation;
    /* 20260502_CHAT_WIDGET_FAB_NO_POSITION_SLIDE_1 */
    /* 20260503_CHAT_WIDGET_SAFARI_HANDOFF_12 */
    /* 20260503_CHAT_WIDGET_DESKTOP_NARROW_PEEK_1 */
    /* 20260503_CHAT_WIDGET_BOOTSTRAP_SCROLL_LOCK_1 */
    transition: opacity 0.24s ease;
}

.chat-widget-fab.chat-widget-fab--hidden {
    opacity: 0 !important;
    visibility: hidden !important;
    pointer-events: none !important;
}

html.chat-widget-bootstrap-loading .chat-widget-fab,
body.chat-widget-bootstrap-loading .chat-widget-fab {
    opacity: 0 !important;
    visibility: hidden !important;
    pointer-events: none !important;
}

html.chat-widget-open,
body.chat-widget-open,
html.chat-widget-bootstrap-scroll-locked,
body.chat-widget-bootstrap-scroll-locked {
    overflow: hidden !important;
    overscroll-behavior: none !important;
}

.chat-widget-fab.chat-widget-fab--disabled {
    pointer-events: none !important;
}

.chat-widget-fab.chat-widget-fab--transitionless {
    transition: none !important;
}

/* Hover State - Glow and Lift */
/* Maintain vertical centering on hover */
@media (hover: hover) and (pointer: fine) {
    .chat-widget-fab {
        transition:
            opacity 0.24s ease,
            transform 260ms cubic-bezier(0.22, 1, 0.36, 1);
    }

    .chat-widget-fab:hover {
        transform: translateY(calc(-50% - 2px));
    }
}

.chat-widget-fab:active {
    transform: translateY(-50%);
}

.chat-widget-fab:focus:not(:focus-visible) {
    outline: none;
}

.chat-widget-fab *,
.chat-widget-fab *::before,
.chat-widget-fab *::after {
    -webkit-tap-highlight-color: transparent;
}

.chat-widget-fab .notification-badge {
    position: absolute;
    top: 2px;
    right: 18px;
    min-width: 22px;
    height: 22px;
    padding: 0 6px;
    background: linear-gradient(135deg, #ff6b6b 0%, #ee5a5a 100%);
    border-radius: 11px;
    color: white;
    font-size: 12px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 4px 12px rgba(255, 107, 107, 0.5);
    animation: badge-pop 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    z-index: 10;
}

/* Badge pop-in animation */
@keyframes badge-pop {
    0% {
        transform: scale(0);
        opacity: 0;
    }

    50% {
        transform: scale(1.3);
    }

    100% {
        transform: scale(1);
        opacity: 1;
    }
}

.chat-widget-fab.has-new-message {
    animation: none;
}

.chat-widget-fab.chat-widget-fab--peek.has-new-message .chat-widget-fab__robot {
    animation: fab-peek-bounce 0.6s ease;
}

.chat-widget-fab.has-unread::before {
    content: '';
    position: absolute;
    top: 18px;
    left: 26px;
    width: 40px;
    height: 28px;
    border-radius: 999px;
    background: radial-gradient(circle, rgba(107, 158, 206, 0.24) 0%, transparent 72%);
    animation: pulse-glow 2s ease-in-out infinite;
    z-index: -1;
}

@keyframes pulse-glow {

    0%,
    100% {
        transform: scale(1);
        opacity: 0.5;
    }

    50% {
        transform: scale(1.2);
        opacity: 1;
    }
}

.chat-widget-fab.wiggle {
    animation: none;
}

.chat-widget-fab.chat-widget-fab--peek.wiggle .chat-widget-fab__robot {
    animation: fab-peek-wiggle 0.5s ease;
}

/* Message preview tooltip */
.chat-widget-fab .message-preview {
    position: absolute;
    bottom: 62px;
    right: 16px;
    background: var(--chat-preview-bg);
    backdrop-filter: blur(20px);
    border: 1px solid var(--chat-preview-border);
    border-radius: 16px;
    padding: 12px 16px;
    min-width: 180px;
    max-width: 280px;
    box-shadow: var(--chat-preview-shadow);
    animation: preview-slide-up 0.3s ease;
    z-index: 10;
    white-space: normal;
    word-wrap: break-word;
}

.message-preview::after {
    content: '';
    position: absolute;
    bottom: -8px;
    right: 28px;
    width: 0;
    height: 0;
    border-left: 8px solid transparent;
    border-right: 8px solid transparent;
    border-top: 8px solid var(--chat-preview-arrow);
}

.message-preview .preview-sender {
    font-size: 11px;
    color: var(--chat-accent-blue);
    font-weight: 600;
    margin-bottom: 4px;
}

.message-preview .preview-text {
    font-size: 13px;
    color: var(--chat-preview-text);
    line-height: 1.4;
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    line-clamp: 2;
    -webkit-box-orient: vertical;
}

.chat-widget-fab .message-preview.engagement-preview {
    right: 16px;
    width: max-content;
    box-sizing: border-box;
    min-width: min(var(--engagement-bubble-desktop-min-width, 220px), calc(100vw - 48px));
    max-width: min(var(--engagement-bubble-desktop-max-width, 380px), var(--engagement-bubble-max-width, 520px), calc(100vw - 48px));
    max-height: min(70dvh, calc(100vh - 128px));
    overflow: auto;
    overscroll-behavior: contain;
    padding: 18px 10px 16px 20px;
    border: 1px solid rgba(148, 163, 184, 0.24);
    border-radius: var(--engagement-bubble-radius, 22px);
    background: color-mix(in srgb, var(--engagement-bubble-bg, #ffffff) 96%, transparent);
    color: var(--engagement-text-color, #172033);
    box-shadow: var(--engagement-bubble-shadow);
    cursor: default;
}

.chat-widget-fab .message-preview.engagement-preview::after {
    border-top-color: var(--engagement-bubble-bg, #ffffff);
}

.engagement-preview .preview-sender {
    color: var(--engagement-title-color, #5f95cc);
    font-size: 13px;
    font-weight: 700;
    overflow-wrap: anywhere;
}

.engagement-preview .preview-text {
    display: block;
    margin-top: 8px;
    color: var(--engagement-text-color, #1f2937);
    font-size: 11.5px;
    line-height: 1.44;
    white-space: pre-line;
    overflow: visible;
    overflow-wrap: anywhere;
    -webkit-line-clamp: initial;
    line-clamp: initial;
}

.engagement-preview__path-link {
    display: inline;
    border: 0;
    padding: 0;
    background: transparent;
    color: var(--engagement-accent-color, #3f7fbd);
    font: inherit;
    font-weight: 800;
    line-height: inherit;
    text-decoration: underline;
    text-decoration-thickness: 1.5px;
    text-underline-offset: 3px;
    cursor: pointer;
}

.engagement-preview__path-link:hover,
.engagement-preview__path-link:focus-visible {
    color: color-mix(in srgb, var(--engagement-accent-color, #6b9ece) 78%, #0f172a);
}

.engagement-preview__path-link:focus-visible {
    outline: 2px solid color-mix(in srgb, var(--engagement-accent-color, #6b9ece) 36%, transparent);
    outline-offset: 2px;
    border-radius: 4px;
}

.engagement-preview__actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    margin-top: 10px;
}

.engagement-preview__action,
.engagement-preview__close {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    box-sizing: border-box;
    border: 0;
    border-radius: 999px;
    height: 26px;
    min-height: 26px;
    padding: 0 10px;
    font-size: 11.5px;
    font-weight: 700;
    line-height: 1;
    cursor: pointer;
}

.engagement-preview__close {
    margin-left: auto;
    background: rgba(148, 163, 184, 0.12);
    color: #64748b;
}

.engagement-preview__close:hover {
    background: rgba(148, 163, 184, 0.2);
    color: #334155;
}

.engagement-preview__action {
    background: var(--engagement-accent-color, #6b9ece);
    color: #ffffff;
}

.engagement-preview__action:hover {
    background: #5688b8;
}

.engagement-preview.is-activating,
.engagement-surface.is-activating {
    cursor: progress;
}

.engagement-preview__action.is-loading,
.engagement-preview__path-link.is-loading,
.engagement-surface__action.is-loading {
    pointer-events: none;
    cursor: progress;
}

.engagement-preview__action.is-loading,
.engagement-surface__action.is-loading {
    opacity: 0.92;
}

.engagement-preview__path-link.is-loading {
    text-decoration: none;
}

.engagement-preview--warning .engagement-preview__action {
    background: #f59e0b;
}

.engagement-preview--success .engagement-preview__action {
    background: #10b981;
}

.engagement-preview--alert .engagement-preview__action,
.engagement-preview--error .engagement-preview__action {
    background: #ef4444;
}

.engagement-surface {
    position: fixed;
    z-index: 10002;
    display: flex;
    align-items: center;
    gap: 14px;
    max-height: min(72dvh, calc(100vh - 36px));
    overflow: auto;
    overscroll-behavior: contain;
    border: 1px solid rgba(148, 163, 184, 0.2);
    background: color-mix(in srgb, var(--engagement-bubble-bg, #ffffff) 97%, transparent);
    color: var(--engagement-text-color, #172033);
    box-shadow: var(--engagement-bubble-shadow);
    animation: engagement-surface-enter 0.24s ease both;
}

.engagement-surface.hiding {
    animation: engagement-surface-exit 0.24s ease both;
}

.engagement-surface__close {
    position: absolute;
    top: 10px;
    right: 12px;
    width: 28px;
    height: 28px;
    border: 0;
    border-radius: 50%;
    background: rgba(148, 163, 184, 0.12);
    color: #64748b;
    font-size: 18px;
    line-height: 1;
    cursor: pointer;
}

.engagement-surface__body {
    min-width: 0;
    flex: 1 1 auto;
}

.engagement-surface__body strong {
    display: block;
    margin: 0 34px 5px 0;
    color: var(--engagement-title-color, #5f95cc);
    font-size: 14px;
    line-height: 1.35;
    overflow-wrap: anywhere;
}

.engagement-surface__body p {
    margin: 0;
    color: var(--engagement-text-color, #1f2937);
    font-size: 14px;
    line-height: 1.55;
    overflow-wrap: anywhere;
}

.engagement-surface__action {
    flex: 0 0 auto;
    border: 0;
    border-radius: 999px;
    padding: 8px 14px;
    background: var(--engagement-accent-color, #6b9ece);
    color: #fff;
    font-size: 13px;
    font-weight: 700;
    cursor: pointer;
}

.engagement-surface--top_banner {
    top: max(12px, env(safe-area-inset-top, 0px));
    left: 50%;
    width: min(760px, calc(100vw - 32px));
    min-height: 58px;
    padding: 14px 54px 14px 18px;
    border-radius: min(var(--engagement-bubble-radius, 22px), 18px);
    transform: translateX(-50%);
}

.engagement-surface--inline_card {
    left: 18px;
    bottom: max(22px, env(safe-area-inset-bottom, 0px));
    width: min(360px, calc(100vw - 36px));
    align-items: flex-start;
    flex-direction: column;
    padding: 18px 18px 16px;
    border-radius: min(var(--engagement-bubble-radius, 22px), 18px);
}

.engagement-surface--modal {
    top: 50%;
    left: 50%;
    width: min(420px, calc(100vw - 36px));
    align-items: flex-start;
    flex-direction: column;
    padding: 24px 22px 20px;
    border-radius: min(var(--engagement-bubble-radius, 22px), 20px);
    transform: translate(-50%, -50%);
}

html[data-engagement-density="compact"] .chat-widget-fab .message-preview.engagement-preview,
html[data-engagement-density="compact"] .engagement-surface {
    padding-top: 12px;
    padding-bottom: 12px;
}

html[data-engagement-density="spacious"] .chat-widget-fab .message-preview.engagement-preview,
html[data-engagement-density="spacious"] .engagement-surface {
    padding-top: 22px;
    padding-bottom: 20px;
}

html[data-engagement-shadow="none"] {
    --engagement-bubble-shadow: none;
}

html[data-engagement-shadow="elevated"] {
    --engagement-bubble-shadow: 0 24px 68px rgba(15, 23, 42, 0.22), 0 6px 18px rgba(15, 23, 42, 0.1);
}

html[data-engagement-animation="none"] .chat-widget-fab .message-preview.engagement-preview,
html[data-engagement-animation="none"] .engagement-surface {
    animation: none;
}

html[data-engagement-animation="lively"] .chat-widget-fab .message-preview.engagement-preview,
html[data-engagement-animation="lively"] .engagement-surface {
    animation-duration: 0.36s;
    animation-timing-function: cubic-bezier(0.2, 1.35, 0.34, 1);
}

.engagement-surface--modal::before {
    content: "";
    position: fixed;
    inset: -100vh -100vw;
    z-index: -1;
    background: rgba(15, 23, 42, 0.34);
    backdrop-filter: blur(2px);
}

.engagement-surface--floating_badge {
    right: 18px;
    bottom: max(92px, calc(env(safe-area-inset-bottom, 0px) + 92px));
    width: min(260px, calc(100vw - 36px));
    min-height: 52px;
    padding: 12px 46px 12px 14px;
    border-radius: 999px;
    cursor: pointer;
}

.engagement-surface--floating_badge .engagement-surface__body p {
    display: none;
}

.engagement-surface--warning .engagement-surface__action,
.engagement-surface--assistive .engagement-surface__action {
    background: #f59e0b;
}

.engagement-surface--success .engagement-surface__action,
.engagement-surface--commerce .engagement-surface__action {
    background: #10b981;
}

.engagement-surface--alert .engagement-surface__action,
.engagement-surface--error .engagement-surface__action {
    background: #ef4444;
}

@media (max-width: 720px) {
    .chat-widget-fab .message-preview.engagement-preview {
        right: 8px;
        width: max-content;
        min-width: min(var(--engagement-bubble-mobile-min-width, 200px), calc(100vw - 32px));
        max-width: min(var(--engagement-bubble-mobile-max-width, 320px), var(--engagement-bubble-max-width, 520px), calc(100vw - 32px));
        max-height: min(64dvh, calc(100vh - 116px));
        padding: 14px 16px 14px;
    }

    .engagement-preview .preview-sender {
        font-size: 12px;
    }

    .engagement-preview .preview-text {
        font-size: 11.5px;
        line-height: 1.44;
    }

    .engagement-surface {
        max-height: min(68dvh, calc(100vh - 28px));
    }

    .engagement-surface--top_banner {
        top: max(10px, env(safe-area-inset-top, 0px));
        width: calc(100vw - 20px);
        min-height: 54px;
        padding: 12px 48px 12px 14px;
    }

    .engagement-surface--inline_card {
        left: 10px;
        bottom: max(12px, env(safe-area-inset-bottom, 0px));
        width: calc(100vw - 20px);
    }

    .engagement-surface--modal {
        width: calc(100vw - 28px);
        padding: 20px 18px 18px;
    }

    .engagement-surface--floating_badge {
        right: 10px;
        bottom: max(84px, calc(env(safe-area-inset-bottom, 0px) + 84px));
        width: min(244px, calc(100vw - 20px));
    }
}

@keyframes engagement-surface-enter {
    from {
        opacity: 0;
        translate: 0 8px;
    }
    to {
        opacity: 1;
        translate: 0 0;
    }
}

@keyframes engagement-surface-exit {
    to {
        opacity: 0;
        translate: 0 8px;
    }
}

[data-theme="dark"] .chat-widget-fab .message-preview.engagement-preview,
html[data-theme="dark"] .chat-widget-fab .message-preview.engagement-preview {
    border-color: rgba(148, 163, 184, 0.22);
    background: color-mix(in srgb, var(--engagement-bubble-bg-dark, #111827) 94%, transparent);
    color: var(--engagement-text-color-dark, #e2e8f0);
    box-shadow: 0 18px 44px rgba(0, 0, 0, 0.28);
}

[data-theme="dark"] .chat-widget-fab .message-preview.engagement-preview::after,
html[data-theme="dark"] .chat-widget-fab .message-preview.engagement-preview::after {
    border-top-color: color-mix(in srgb, var(--engagement-bubble-bg-dark, #111827) 94%, transparent);
}

[data-theme="dark"] .engagement-preview .preview-sender,
html[data-theme="dark"] .engagement-preview .preview-sender {
    color: var(--engagement-title-color-dark, #bfdbfe);
}

[data-theme="dark"] .engagement-preview .preview-text,
html[data-theme="dark"] .engagement-preview .preview-text {
    color: var(--engagement-text-color-dark, #e2e8f0);
}

[data-theme="dark"] .engagement-preview__path-link,
html[data-theme="dark"] .engagement-preview__path-link {
    color: var(--engagement-accent-color-dark, #93c5fd);
}

[data-theme="dark"] .engagement-preview__path-link:hover,
[data-theme="dark"] .engagement-preview__path-link:focus-visible,
html[data-theme="dark"] .engagement-preview__path-link:hover,
html[data-theme="dark"] .engagement-preview__path-link:focus-visible {
    color: color-mix(in srgb, var(--engagement-accent-color-dark, #93c5fd) 72%, #ffffff);
}

[data-theme="dark"] .engagement-surface,
html[data-theme="dark"] .engagement-surface {
    border-color: rgba(148, 163, 184, 0.22);
    background: color-mix(in srgb, var(--engagement-bubble-bg-dark, #111827) 94%, transparent);
    color: var(--engagement-text-color-dark, #e2e8f0);
    box-shadow: 0 18px 44px rgba(0, 0, 0, 0.28);
}

[data-theme="dark"] .engagement-surface__body p,
html[data-theme="dark"] .engagement-surface__body p {
    color: var(--engagement-text-color-dark, #e2e8f0);
}

[data-theme="dark"] .engagement-surface__body strong,
html[data-theme="dark"] .engagement-surface__body strong {
    color: var(--engagement-title-color-dark, #bfdbfe);
}

[data-theme="dark"] .engagement-surface__close,
html[data-theme="dark"] .engagement-surface__close {
    background: rgba(148, 163, 184, 0.16);
    color: #cbd5e1;
}

@keyframes preview-slide-up {
    from {
        opacity: 0;
        transform: translateY(10px) scale(0.9);
    }

    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

/* Message preview slide-away (retract) animation */
.message-preview.hiding {
    animation: preview-slide-away 0.4s cubic-bezier(0.4, 0, 0.2, 1) forwards;
}

@keyframes preview-slide-away {
    0% {
        opacity: 1;
        transform: translateY(0) scale(1);
    }

    40% {
        opacity: 0.8;
        transform: translateY(-5px) scale(1.02);
    }

    100% {
        opacity: 0;
        transform: translateY(20px) scale(0.5);
    }
}

/* CSS Art: Cute Robot Mascot */
.mascot-wrapper {
    position: relative;
    width: 32px;
    height: 32px;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: all 0.3s ease;
}

.mascot-wrapper--compact {
    transform: scale(0.8);
}

.chat-widget-fab:not(.chat-widget-fab--peek):hover .mascot-wrapper {
    transform: scale(1.1) rotate(10deg);
}

.mascot-head {
    width: 28px;
    height: 22px;
    background: var(--chat-mascot-head);
    border-radius: 8px;
    /* Squircle Head */
    position: relative;
    box-shadow: var(--chat-mascot-head-shadow);
    display: flex;
    justify-content: center;
    align-items: center;
}

/* Ears/Antenna */
.mascot-head::before,
.mascot-head::after {
    content: '';
    position: absolute;
    top: 50%;
    width: 6px;
    height: 6px;
    background: var(--chat-mascot-ear);
    /* Match head color */
    border-radius: 50%;
    transform: translateY(-50%);
    z-index: -1;
}

.mascot-head::before {
    left: -3px;
}

.mascot-head::after {
    right: -3px;
}

/* Eyes */
.mascot-eyes {
    display: flex;
    gap: 8px;
    margin-top: -2px;
}

.eye {
    width: 4px;
    height: 6px;
    background: var(--chat-mascot-detail);
    /* Primary Color eyes */
    border-radius: 4px;
    animation: blink 4s infinite;
}

@keyframes blink {

    0%,
    96%,
    100% {
        transform: scaleY(1);
    }

    98% {
        transform: scaleY(0.1);
    }
}

/* Mouth (Smile) */
.mascot-mouth {
    position: absolute;
    bottom: 4px;
    width: 6px;
    height: 3px;
    border-bottom: 1.5px solid var(--chat-mascot-detail);
    border-radius: 0 0 4px 4px;
}

/* FAB-only silent peek variant */
.chat-widget-fab--peek .chat-widget-fab__robot {
    position: absolute;
    top: 8px;
    right: -8px;
    width: 64px;
    height: 48px;
    transform: translateX(8px) scaleX(0.84) scaleY(1.04) rotate(-4deg);
    transform-origin: 100% 50%;
    transition:
        transform 420ms cubic-bezier(0.22, 1, 0.36, 1),
        filter 240ms ease;
    will-change: transform, filter;
    filter: saturate(0.98);
}

.chat-widget-fab--peek .chat-widget-fab__glow {
    position: absolute;
    inset: 8px 10px 4px 4px;
    border-radius: 999px;
    background: var(--chat-fab-glow);
    filter: blur(8px);
    opacity: 0.18;
    pointer-events: none;
    transition:
        opacity 280ms ease,
        transform 420ms cubic-bezier(0.22, 1, 0.36, 1);
}

.chat-widget-fab--peek .chat-widget-fab__shadow {
    position: absolute;
    right: 18px;
    top: 56px;
    width: 32px;
    height: 9px;
    border-radius: 999px;
    background: var(--chat-fab-shadow);
    filter: blur(8px);
    opacity: 0.1;
    transform: scaleX(0.74) translateX(12px);
    transition:
        opacity 280ms ease,
        transform 420ms cubic-bezier(0.22, 1, 0.36, 1);
    pointer-events: none;
}

.chat-widget-fab--peek .mascot-wrapper {
    position: absolute;
    inset: 0;
    width: auto;
    height: auto;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: none;
    transform-origin: center center;
    animation: fab-peek-idle 3.2s ease-in-out infinite;
}

.chat-widget-fab--peek .mascot-head {
    width: 34px;
    height: 24px;
    border-radius: 9px;
    background: var(--chat-fab-mascot-head);
    box-shadow: var(--chat-fab-mascot-head-shadow);
    display: flex;
    justify-content: center;
    align-items: center;
}

.chat-widget-fab--peek .mascot-head::before,
.chat-widget-fab--peek .mascot-head::after {
    width: 6px;
    height: 6px;
    background: var(--chat-fab-mascot-ear);
    z-index: -1;
}

.chat-widget-fab--peek .mascot-head::before {
    left: -3px;
}

.chat-widget-fab--peek .mascot-head::after {
    right: -3px;
}

.chat-widget-fab--peek .mascot-face {
    position: relative;
    display: flex;
    justify-content: center;
    align-items: center;
    width: 100%;
    height: 100%;
}

.chat-widget-fab--peek .mascot-eyes {
    gap: 8px;
    margin-top: -1px;
    transform-origin: center center;
    animation: fab-peek-glance 5.8s ease-in-out infinite;
}

.chat-widget-fab--peek .eye {
    width: 5px;
    height: 8px;
    border-radius: 999px;
    background: var(--chat-fab-mascot-detail);
    box-shadow: none;
    animation: blink 4.8s infinite;
}

.chat-widget-fab--peek .mascot-mouth {
    left: 50%;
    bottom: 4px;
    width: 8px;
    height: 4px;
    border-bottom: 1.5px solid var(--chat-fab-mascot-detail);
    border-radius: 0 0 999px 999px;
    transform: translateX(-50%);
}

.chat-widget-fab--peek.chat-widget-fab--ambient-retracted .chat-widget-fab__robot {
    transform: translateX(18px) scaleX(0.8) scaleY(1.06) rotate(-5deg);
    filter: saturate(0.94);
}

.chat-widget-fab--peek.chat-widget-fab--ambient-retracted .chat-widget-fab__glow {
    opacity: 0.1;
    transform: scale(0.92) translateX(4px);
}

.chat-widget-fab--peek.chat-widget-fab--ambient-retracted .chat-widget-fab__shadow {
    opacity: 0.06;
    transform: scaleX(0.6) translateX(18px);
}

@media (hover: hover) and (pointer: fine) {
    .chat-widget-fab--peek:hover .chat-widget-fab__robot {
        transform: translateX(-8px) scale(1.04);
        filter: saturate(1.05);
    }

    .chat-widget-fab--peek:hover .chat-widget-fab__glow {
        opacity: 0.28;
        transform: scale(1.08);
    }

    .chat-widget-fab--peek:hover .chat-widget-fab__shadow {
        transform: scaleX(0.98) translateX(-12px);
        opacity: 0.2;
    }

    .chat-widget-fab--peek:hover .mascot-wrapper {
        animation: fab-peek-hover 1.9s ease-in-out infinite;
    }
}

.chat-widget-fab--peek:active .chat-widget-fab__robot {
    transform: translateX(-5px) scale(0.98);
}

.chat-widget-fab--peek.has-unread .chat-widget-fab__glow {
    opacity: 0.24;
    transform: scale(1.04);
}

.chat-widget-fab--peek.has-unread .chat-widget-fab__shadow {
    opacity: 0.14;
}

@keyframes fab-peek-bounce {
    0%, 100% {
        transform: translateX(8px) scaleX(0.84) scaleY(1.04) rotate(-4deg);
    }

    22% {
        transform: translateX(11px) scale(1.08) rotate(-2deg);
    }

    48% {
        transform: translateX(8px) translateY(-6px) scale(0.96) rotate(1deg);
    }

    72% {
        transform: translateX(10px) scale(1.02) rotate(-1deg);
    }
}

@keyframes fab-peek-wiggle {
    0%, 100% {
        transform: translateX(8px) scaleX(0.84) scaleY(1.04) rotate(-4deg);
    }

    20% {
        transform: translateX(15px) scaleX(0.84) scaleY(1.04) rotate(-12deg);
    }

    40% {
        transform: translateX(14px) scaleX(0.84) scaleY(1.04) rotate(8deg);
    }

    60% {
        transform: translateX(15px) scaleX(0.84) scaleY(1.04) rotate(-7deg);
    }

    80% {
        transform: translateX(14px) scaleX(0.84) scaleY(1.04) rotate(4deg);
    }
}

@keyframes fab-peek-idle {
    0%, 100% {
        transform: translateY(0) rotate(0deg);
    }

    34% {
        transform: translateY(-1px) rotate(1.4deg);
    }

    72% {
        transform: translateY(0.5px) rotate(-1deg);
    }
}

@keyframes fab-peek-hover {
    0%, 100% {
        transform: translateY(0) rotate(0deg);
    }

    50% {
        transform: translateY(-1.8px) rotate(1.8deg);
    }
}

@keyframes fab-peek-glance {
    0%, 100% {
        transform: translate(0, 0);
    }

    30% {
        transform: translate(0.5px, -0.4px);
    }

    66% {
        transform: translate(-0.7px, 0);
    }
}

/* Remove old icon styles */



/* Chat Window Container */
/* Match the announcement modal's frosted glass treatment */
.chat-window {
    position: fixed;
    bottom: 100px;
    right: 30px;
    width: 380px;
    height: 600px;
    max-height: 80vh;
    background: var(--chat-shell-bg);
    background-image: none;
    color: var(--chat-text);
    color-scheme: var(--chat-color-scheme);
    backdrop-filter: var(--chat-shell-filter);
    -webkit-backdrop-filter: var(--chat-shell-filter);
    box-shadow: var(--chat-shell-shadow);
    border: 1px solid var(--chat-shell-border);
    border-radius: 20px;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    max-width: calc(100vw - 32px);
    min-height: 0;
    min-width: 0;
    z-index: 9998;
    opacity: 0;
    visibility: hidden;

    transform: translateY(20px) scale(0.95);
    pointer-events: none;
    transition: opacity 0.4s cubic-bezier(0.16, 1, 0.3, 1),
        transform 0.4s cubic-bezier(0.16, 1, 0.3, 1),
        visibility 0.4s;
    transform-origin: bottom right;
}

.chat-window.chat-window--transitionless {
    transition: none !important;
}

.chat-window.chat-window--keyboard-animating {
    transition: transform var(--chat-keyboard-motion-duration, 250ms) cubic-bezier(0.22, 1, 0.36, 1) !important;
}

.chat-window.chat-window--force-hidden {
    opacity: 0 !important;
    visibility: hidden !important;
    pointer-events: none !important;
}

.chat-window--bootstrap-adopting-content > *:not(.chat-bootstrap-content-snapshot) {
    opacity: 0;
}

.chat-window--bootstrap-adopting-content.chat-window--bootstrap-content-ready > *:not(.emoji-picker-popover):not(.chat-bootstrap-content-snapshot) {
    opacity: 1;
    animation: chat-widget-content-settle 360ms cubic-bezier(0.22, 1, 0.36, 1) both;
}

.chat-bootstrap-content-snapshot {
    position: absolute;
    inset: 0;
    z-index: 5;
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: 0;
    overflow: hidden;
    background: var(--chat-shell-bg, rgba(10, 13, 20, 0.98));
    opacity: 1;
    pointer-events: none;
    transition: opacity 300ms cubic-bezier(0.22, 1, 0.36, 1);
    contain: paint;
}

html[data-theme="light"] .chat-bootstrap-content-snapshot {
    background: var(--chat-shell-bg, rgba(252, 253, 255, 0.98));
}

.chat-window--bootstrap-content-ready .chat-bootstrap-content-snapshot {
    opacity: 0;
    transition-delay: 80ms;
}

.chat-window--bootstrap-adopting-content .emoji-picker-popover:not(.active),
.chat-window--bootstrap-content-ready .emoji-picker-popover:not(.active) {
    opacity: 0 !important;
    pointer-events: none !important;
    transform: translateY(10px) !important;
    animation: none !important;
}

.chat-window--bootstrap-interaction-locked .chat-input-area,
.chat-window--bootstrap-interaction-locked .chat-action-btn,
.chat-window--bootstrap-interaction-locked .chat-send-btn,
.chat-window--bootstrap-interaction-locked .chat-input,
.chat-window--bootstrap-interaction-locked .emoji-picker-popover {
    pointer-events: none !important;
}

.chat-window--bootstrap-interaction-locked #chatEmojiBtn.chat-action-btn,
.chat-window--bootstrap-interaction-locked #chatEmojiBtn.chat-action-btn:hover,
.chat-window--bootstrap-interaction-locked #chatEmojiBtn.chat-action-btn:active,
.chat-window--bootstrap-interaction-locked #chatEmojiBtn.chat-action-btn:focus,
.chat-window--bootstrap-interaction-locked #chatEmojiBtn.chat-action-btn i {
    background: transparent !important;
    color: var(--chat-action-color) !important;
    box-shadow: none !important;
    transform: none !important;
    filter: none !important;
}

.chat-window--bootstrap-interaction-locked .emoji-picker-popover,
.chat-window--bootstrap-interaction-locked .emoji-picker-popover.active {
    opacity: 0 !important;
    transform: translateY(10px) !important;
    pointer-events: none !important;
}

.chat-window.chat-window--stable-visuals {
    will-change: transform !important;
    backface-visibility: hidden !important;
    -webkit-backface-visibility: hidden !important;
    transform-style: preserve-3d !important;
    contain: layout paint style !important;
    isolation: isolate !important;
    -webkit-mask-image: -webkit-radial-gradient(white, black) !important;
    backdrop-filter: none !important;
    -webkit-backdrop-filter: none !important;
    background: var(--chat-shell-bg, rgba(10, 13, 20, 0.98)) !important;
    background-image: none !important;
    border: 1px solid var(--chat-shell-border, rgba(255, 255, 255, 0.08)) !important;
    border-top: none !important;
    box-shadow: var(--chat-shell-shadow) !important;
}

.chat-window.chat-window--keyboard-bottom-docked {
    top: auto !important;
    bottom: var(--chat-keyboard-bottom, 0px) !important;
}

.chat-window.chat-window--keyboard-height-locked {
    height: var(--chat-keyboard-dock-height) !important;
    max-height: var(--chat-keyboard-dock-height) !important;
}

.chat-window.active {
    opacity: 1;
    visibility: visible;
    transform: translateY(0) scale(1);
    pointer-events: all;
}

/* Header */
.chat-header {
    padding: 20px;
    background: transparent;
    border-bottom: 1px solid var(--chat-frost-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex: 0 0 auto;
}

.chat-header-info {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
    flex: 1 1 auto;
}

.chat-title {
    min-width: 0;
    flex: 1 1 auto;
    display: flex;
    flex-direction: column;
}

.chat-status-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-top: 2px;
}

.chat-header-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    flex: 0 0 auto;
    white-space: nowrap;
}

.chat-header-mode-switch {
    appearance: none;
    border: 0;
    background: transparent;
    padding: 0;
    color: var(--chat-accent-blue);
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}

.chat-header-mode-switch:hover {
    color: var(--chat-action-hover-color);
}

.chat-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    /* Glass background instead of white to show the white mascot */
    background: var(--chat-avatar-bg);
    border: 1px solid var(--chat-avatar-border);
    display: flex;
    justify-content: center;
    align-items: center;
    overflow: hidden;
    /* Ensure mascot stays inside if scaled */
}


.chat-title h3 {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
    color: var(--chat-text);
}

.chat-status-indicator {
    display: flex;
    align-items: center;
    gap: 6px;
    min-width: 0;
}

.status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #ccc;
    display: inline-block;
}

.status-dot.online {
    background: #4cd964;
    box-shadow: 0 0 8px rgba(76, 217, 100, 0.4);
    animation: pulse 2s infinite;
}

.status-dot.away {
    background: #ffcc00;
}

.status-dot.offline {
    background: #8e8e93;
}

.status-text {
    font-size: 12px;
    color: var(--chat-text-subtle);
}

@keyframes pulse {
    0% {
        transform: scale(0.95);
        opacity: 0.8;
    }

    50% {
        transform: scale(1.1);
        opacity: 1;
    }

    100% {
        transform: scale(0.95);
        opacity: 0.8;
    }
}

.chat-close {
    background: none;
    border: none;
    color: var(--chat-text-subtle);
    cursor: pointer;
    font-size: 18px;
    transition: color 0.2s;
}

.chat-close:hover {
    color: var(--chat-text);
}

/* 20260428_PUBLIC_TOUCH_PAN_LOCK_1 */
/* Messages Area - Clean Minimal Approach */
.chat-messages {
    flex: 1 1 auto;
    padding: 20px;
    overflow-y: auto;
    overflow-x: hidden;
    -webkit-overflow-scrolling: touch;
    touch-action: pan-y;
    display: flex;
    flex-direction: column;
    gap: 15px;
    scroll-behavior: auto !important;
    overscroll-behavior-y: contain;
    overscroll-behavior-x: none;
    scrollbar-gutter: stable both-edges;
    scrollbar-width: thin;
    scrollbar-color: rgba(148, 148, 148, 0.72) transparent;
    position: relative;
    background: var(--chat-panel-bg);
    background-image: none;
    backdrop-filter: var(--chat-panel-filter);
    -webkit-backdrop-filter: var(--chat-panel-filter);
    box-shadow: var(--chat-panel-shadow);
    min-height: 0;
    min-width: 0;
    max-width: 100%;
}

/* Scroll Lock State - Preloading */
.chat-messages.scroll-locked {
    overflow-y: hidden !important;
    pointer-events: none;
}

.chat-messages.scroll-locked::after {
    content: '';
    position: absolute;
    inset: 0;
    background: var(--chat-scroll-lock-bg);
    cursor: wait;
    z-index: 5;
}

.chat-messages.chat-messages--height-locked {
    min-height: var(--chat-messages-runtime-min-height, auto);
}

.chat-support-panel {
    flex: 0 0 auto;
    padding: 12px 14px 6px;
    border-top: 1px solid var(--chat-panel-border);
    background: var(--chat-support-panel-bg);
    background-image: none;
    backdrop-filter: var(--chat-panel-filter);
    -webkit-backdrop-filter: var(--chat-panel-filter);
    max-height: min(260px, 42%);
    overflow-y: auto;
    overflow-x: hidden;
    overscroll-behavior: contain;
    overscroll-behavior-x: none;
    -webkit-overflow-scrolling: touch;
    touch-action: pan-y;
    min-width: 0;
    max-width: 100%;
}

.chat-support-panel[hidden] {
    display: none !important;
}

.chat-window.chat-window--support-mode .chat-support-panel {
    flex: 1 1 auto;
    max-height: none;
    min-height: 0;
    padding: 18px;
    border-top: 0;
    display: flex;
    align-items: stretch;
    background: var(--chat-panel-bg);
    background-image: none;
    overflow: hidden;
}

.chat-support-card {
    padding: 14px;
    border-radius: 18px;
    background: var(--chat-card-bg);
    background-image: none;
    border: 1px solid var(--chat-card-border);
    box-shadow: var(--chat-card-shadow);
    backdrop-filter: var(--chat-panel-filter);
    -webkit-backdrop-filter: var(--chat-panel-filter);
    min-width: 0;
    width: 100%;
}

.chat-support-card--fullscreen {
    min-height: 0;
    height: 100%;
    box-sizing: border-box;
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    overflow-x: hidden;
    overscroll-behavior: contain;
    overscroll-behavior-x: none;
    -webkit-overflow-scrolling: touch;
    touch-action: pan-y;
}

.chat-support-eyebrow {
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--chat-support-link-color);
    margin-bottom: 6px;
}

.chat-support-title {
    font-size: 15px;
    font-weight: 700;
    color: var(--chat-text);
    margin-bottom: 8px;
}

.chat-support-body,
.chat-support-hint {
    margin: 0;
    color: var(--chat-text-muted);
    font-size: 13px;
    line-height: 1.5;
}

.chat-support-hint {
    margin-top: 10px;
}

.chat-support-section {
    margin-top: 14px;
}

.chat-support-section-title {
    font-size: 12px;
    font-weight: 600;
    color: var(--chat-text-subtle);
    margin-bottom: 8px;
}

.chat-support-grid {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.chat-support-btn,
.chat-support-link-btn {
    appearance: none;
    border: 0;
    cursor: pointer;
    border-radius: 999px;
    transition:
        transform 0.18s ease,
        box-shadow 0.18s ease,
        background 0.18s ease;
}

.chat-support-btn {
    padding: 10px 14px;
    background: var(--chat-support-primary-bg);
    color: var(--chat-support-primary-text);
    font-size: 12px;
    font-weight: 600;
    box-shadow: var(--chat-support-primary-shadow);
}

.chat-support-btn--secondary {
    background: var(--chat-support-secondary-bg);
    color: var(--chat-text);
}

.chat-support-btn:hover,
.chat-support-link-btn:hover {
    transform: translateY(-1px);
}

.chat-support-link-btn {
    padding: 0;
    background: transparent;
    color: var(--chat-support-link-color);
    font-size: 12px;
    font-weight: 600;
}

.chat-support-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-top: 12px;
}

.chat-window.chat-window--support-mode .chat-support-body + .chat-support-grid,
.chat-window.chat-window--support-mode .chat-support-body + .chat-support-list,
.chat-window.chat-window--support-mode .chat-support-body + .chat-support-footer,
.chat-window.chat-window--support-mode .chat-support-hint + .chat-support-form {
    margin-top: 16px;
}

.chat-window.chat-window--support-mode .chat-support-list + .chat-support-footer,
.chat-window.chat-window--support-mode .chat-support-result + .chat-support-footer {
    margin-top: 20px;
}

.chat-window.chat-window--support-mode .chat-support-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px 10px;
}

.chat-window.chat-window--support-mode .chat-support-grid--menus {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.chat-window.chat-window--support-mode .chat-support-grid > .chat-support-btn {
    width: 100%;
    min-height: 48px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 12px;
    border-radius: 999px;
    line-height: 1.3;
    text-align: center;
    white-space: normal;
    overflow-wrap: anywhere;
}

.chat-window.chat-window--support-mode .chat-support-grid--menus > .chat-support-btn {
    padding-inline: 10px;
}

.chat-window.chat-window--support-mode .chat-support-footer {
    justify-content: flex-start;
    margin-top: 24px;
    gap: 10px;
}

.chat-window.chat-window--support-mode .chat-support-footer--back {
    justify-content: flex-end;
}

.chat-window.chat-window--support-mode .chat-support-link-btn {
    min-height: 42px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0 16px;
    border: 1px solid var(--chat-card-border);
    background: var(--chat-support-secondary-bg);
    color: var(--chat-support-link-color);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.08);
    font-size: 13px;
    line-height: 1;
}

.chat-support-form {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-top: 16px;
}

.chat-support-inline-input {
    width: 100%;
    min-height: 46px;
    border-radius: 16px;
    border: 1px solid var(--chat-input-border);
    background: var(--chat-input-bg);
    color: var(--chat-text);
    padding: 12px 14px;
    font-size: 14px;
    line-height: 1.45;
    outline: none;
    transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

.chat-support-inline-input--textarea {
    min-height: 108px;
    resize: vertical;
}

.chat-support-inline-input::placeholder {
    color: var(--chat-text-faint);
}

.chat-support-inline-input:focus,
.chat-support-inline-input:focus-visible {
    border-color: var(--chat-accent-blue, rgba(107, 158, 206, 0.96));
    background: var(--chat-input-bg-focus);
    box-shadow: 0 0 0 3px var(--chat-accent-blue-soft, rgba(107, 158, 206, 0.12));
}

.chat-support-form-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
}

.chat-support-btn[disabled] {
    opacity: 0.72;
    cursor: progress;
    transform: none !important;
}

.chat-support-result {
    margin-top: 14px;
    padding: 12px 14px;
    border-radius: 16px;
    background: var(--chat-result-bg);
    border: 1px solid var(--chat-result-border);
}

.chat-support-result--error {
    background: var(--chat-result-error-bg);
    border-color: var(--chat-result-error-border);
}

.chat-support-result-label {
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--chat-support-link-color);
    margin-bottom: 6px;
}

.chat-support-result--error .chat-support-result-label {
    color: var(--chat-result-error-label);
}

.chat-support-result-body {
    color: var(--chat-text-muted);
    font-size: 13px;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
}

.chat-support-list {
    margin: 10px 0 0;
    padding-left: 18px;
    color: var(--chat-text-muted);
    font-size: 13px;
    line-height: 1.55;
}

.chat-support-list li + li {
    margin-top: 6px;
}

.chat-support-ticket-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 10px;
}

.chat-support-ticket-item {
    padding: 12px 12px 13px;
    border-radius: 14px;
    border: 1px solid var(--chat-card-border);
    background: var(--chat-card-bg);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.06);
}

.chat-support-ticket-item.is-focus {
    border-color: rgba(107, 158, 206, 0.48);
    box-shadow:
        inset 0 1px 0 rgba(255, 255, 255, 0.08),
        0 0 0 3px rgba(107, 158, 206, 0.12);
}

.chat-support-ticket-row {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 10px;
}

.chat-support-ticket-heading {
    min-width: 0;
    flex: 1 1 auto;
}

.chat-support-ticket-title {
    color: var(--chat-text);
    font-size: 13px;
    font-weight: 700;
    line-height: 1.35;
}

.chat-support-ticket-meta {
    margin-top: 4px;
    color: var(--chat-text-subtle);
    font-size: 12px;
    line-height: 1.45;
}

.chat-support-ticket-status {
    flex: 0 0 auto;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 28px;
    padding: 0 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
    line-height: 1;
    white-space: nowrap;
}

.chat-support-ticket-status--pending {
    background: rgba(226, 186, 69, 0.16);
    color: #9d6b00;
}

.chat-support-ticket-status--resolved {
    background: rgba(84, 176, 107, 0.16);
    color: #2e7d43;
}

.chat-support-ticket-status--rejected {
    background: rgba(208, 96, 96, 0.14);
    color: #a84747;
}

.chat-support-ticket-flag {
    margin-top: 8px;
    color: var(--chat-support-link-color);
    font-size: 12px;
    font-weight: 600;
}

.chat-support-ticket-copy {
    margin-top: 8px;
    color: var(--chat-text-muted);
    font-size: 13px;
    line-height: 1.5;
    word-break: break-word;
}

.chat-support-ticket-copy-label {
    margin-right: 6px;
    color: var(--chat-text-subtle);
    font-weight: 600;
}

.chat-support-ticket-empty {
    margin-top: 10px;
    padding: 14px;
    border-radius: 14px;
    border: 1px dashed var(--chat-card-border);
    color: var(--chat-text-muted);
    font-size: 13px;
    line-height: 1.55;
}

.chat-window.chat-window--support-mode .chat-support-footer--stack {
    flex-wrap: wrap;
}

.loading-overlay {
    position: absolute;
    inset: 0;
    background: var(--chat-loading-bg);
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 10px;
    color: var(--chat-loading-text);
    font-size: 14px;
    z-index: 10;
    backdrop-filter: blur(4px);
    opacity: 1;
    transition: opacity 160ms cubic-bezier(0.22, 1, 0.36, 1);
}

.loading-overlay.is-exiting {
    opacity: 0;
    pointer-events: none;
}

.loading-overlay .loading-spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--chat-loading-spinner-border);
    border-top-color: var(--chat-accent-blue);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

.loading-overlay--user-dots {
    background: var(--chat-panel-bg, rgba(248, 250, 252, 0.94));
    color: var(--chat-accent-blue, #6b94c6);
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
}

.chat-loading-state {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 72px;
    min-height: 44px;
}

.chat-loading-state--user-handoff {
    margin: auto;
    color: var(--chat-accent-blue, #6b94c6);
}

.chat-loading-dots {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    flex-shrink: 0;
}

.chat-loading-dots span {
    width: 9px;
    height: 9px;
    border-radius: 999px;
    background: currentColor;
    opacity: 0.24;
    animation: chat-widget-loading-dots 1.05s ease-in-out infinite;
}

.chat-loading-dots span:nth-child(2) {
    animation-delay: 0.16s;
}

.chat-loading-dots span:nth-child(3) {
    animation-delay: 0.32s;
}

.chat-loading-dots--inline {
    gap: 5px;
    min-width: 24px;
}

.chat-loading-dots--inline span {
    width: 6px;
    height: 6px;
}

.chat-loading-dots__label {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

/* Use the browser's native scrollbar rendering here.
   Custom WebKit scrollbars inside the chat modal could repaint late on macOS/WebKit. */

.message {
    max-width: min(80%, 100%);
    min-width: 0;
    padding: 12px 16px;
    border-radius: 18px;
    font-size: 14px;
    line-height: 1.5;
    word-wrap: break-word;
    overflow-wrap: anywhere;
    position: relative;
}

/* Only animate NEW messages, not on scroll */
.message.new-message {
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.message.user {
    align-self: flex-end;
    background: var(--chat-user-bubble);
    color: var(--chat-user-text);
    border-bottom-right-radius: 4px;
    box-shadow: 0 10px 24px rgba(149, 236, 105, 0.24);
}

.message.admin {
    align-self: flex-start;
    background: var(--chat-admin-bubble);
    color: var(--chat-admin-text);
    border-bottom-left-radius: 4px;
    border: 1px solid var(--chat-admin-border);
    box-shadow: var(--chat-admin-shadow);
}

.message--support-assist {
    display: flex;
    flex-direction: column;
    gap: 10px;
    width: min(100%, 360px);
}

.chat-support-assist-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: stretch;
}

.chat-support-assist-btn {
    appearance: none;
    border: 0;
    cursor: pointer;
    border-radius: 999px;
    padding: 8px 12px;
    background: var(--chat-support-assist-bg);
    color: var(--chat-text);
    font-size: 12px;
    font-weight: 600;
    line-height: 1.2;
    min-height: 36px;
    max-width: 100%;
    white-space: normal;
    word-break: break-word;
    text-align: center;
    transition:
        transform 0.18s ease,
        background 0.18s ease,
        box-shadow 0.18s ease,
        border-color 0.18s ease;
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.06);
    border: 1px solid transparent;
}

.chat-support-assist-btn:hover {
    transform: translateY(-1px);
    background: var(--chat-support-assist-hover-bg);
}

.chat-support-assist-btn.is-loading,
.chat-support-assist-btn[disabled] {
    cursor: progress;
    transform: none !important;
}

.chat-support-assist-btn.is-loading {
    opacity: 0.92;
}

.chat-support-assist-btn:focus-visible {
    outline: none;
    border-color: var(--chat-focus-border);
    box-shadow:
        inset 0 1px 0 rgba(255, 255, 255, 0.06),
        var(--chat-focus-shadow);
}

.chat-support-assist-btn--primary {
    background: var(--chat-support-primary-bg);
    color: var(--chat-support-primary-text);
    box-shadow: var(--chat-support-primary-shadow);
}

.chat-support-assist-btn--secondary {
    background: var(--chat-support-assist-secondary-bg);
    color: var(--chat-text-muted);
}

.message-image {
    max-width: 100%;
    border-radius: 12px;
    cursor: pointer;
    transition: transform 0.2s;
    display: block;
}

/* Image messages should have no background */
.message:has(.message-image) {
    background: transparent !important;
    padding: 0;
    box-shadow: none;
    border: none;
}

.message-image:hover {
    transform: scale(1.02);
}

/* WeChat-style time separator - centered between messages */
.message-time-separator {
    text-align: center;
    color: var(--chat-text-faint);
    font-size: 12px;
    padding: 8px 0;
    margin: 5px 0;
    user-select: none;
}

/* Input Area */
.chat-input-area {
    padding: 15px;
    background: transparent;
    border-top: 1px solid var(--chat-panel-border);
    display: flex;
    align-items: center;
    gap: 10px;
    flex: 0 0 auto;
}

.chat-action-btn {
    width: 36px;
    height: 36px;
    min-width: 36px;
    min-height: 36px;
    flex: 0 0 36px;
    margin: 0;
    border-radius: 50%;
    background: var(--chat-panel-bg);
    border: 1px solid var(--chat-panel-border);
    backdrop-filter: var(--chat-panel-filter);
    -webkit-backdrop-filter: var(--chat-panel-filter);
    box-shadow: var(--chat-panel-shadow);
    appearance: none;
    -webkit-appearance: none;
    color: var(--chat-action-color);
    display: flex;
    justify-content: center;
    align-items: center;
    cursor: pointer;
    transition: all 0.2s;
    -webkit-tap-highlight-color: transparent;
    touch-action: manipulation;
}

.chat-action-btn i {
    width: 16px;
    height: 16px;
    display: inline-flex;
    justify-content: center;
    align-items: center;
    font-size: 16px;
    line-height: 1;
}

.chat-action-btn:hover {
    background: var(--chat-action-hover-bg);
    color: var(--chat-action-hover-color);
}

.chat-input {
    flex: 1;
    background: var(--chat-input-bg);
    border: 1px solid var(--chat-input-border);
    border-radius: 20px;
    padding: 10px 15px;
    color: var(--chat-text);
    font-size: 14px;
    outline: none;
    transition: all 0.2s;
    backdrop-filter: var(--chat-panel-filter);
    -webkit-backdrop-filter: var(--chat-panel-filter);
    box-shadow: none;
}

.chat-input::placeholder {
    color: var(--chat-text-faint);
}

.chat-input:focus,
.chat-input:focus-visible {
    background: var(--chat-input-bg-focus);
    border-color: var(--chat-accent-blue);
    box-shadow: 0 0 0 3px var(--chat-accent-blue-soft);
    outline: none;
    caret-color: var(--chat-accent-blue);
}

.chat-window .chat-input:focus,
.chat-window .chat-input:focus-visible,
.chat-window .chat-input:-webkit-autofill:focus,
.chat-window .chat-input:-webkit-autofill:focus-visible {
    border-color: var(--chat-accent-blue) !important;
    box-shadow: 0 0 0 3px var(--chat-accent-blue-soft) !important;
    outline: none !important;
    caret-color: var(--chat-accent-blue) !important;
}

.chat-send-btn {
    color: var(--chat-accent-blue);
    background: none;
    border: none;
    font-size: 20px;
    cursor: pointer;
    transition: transform 0.2s;
    padding: 0 5px;
}

.chat-send-btn:hover {
    transform: scale(1.1);
    filter: brightness(1.2);
}

#chatEmojiBtn.chat-action-btn {
    width: 36px;
    height: 36px;
    min-width: 36px;
    min-height: 36px;
    flex: 0 0 36px;
    padding: 0;
    margin: 0;
    background: transparent;
    border: none;
    border-radius: 50%;
    box-shadow: none;
    outline: none;
    color: var(--chat-action-color);
}

#chatEmojiBtn.chat-action-btn:hover {
    background: transparent;
    color: var(--chat-action-hover-color);
}

#chatEmojiBtn.chat-action-btn:active,
#chatEmojiBtn.chat-action-btn:focus:not(:focus-visible),
#chatEmojiBtn.chat-action-btn:active i,
#chatEmojiBtn.chat-action-btn:focus:not(:focus-visible) i {
    background: transparent;
    color: var(--chat-action-color);
    box-shadow: none;
    transform: none;
    filter: none;
    outline: none;
}

@keyframes chat-widget-content-swap {
    0% {
        opacity: 0;
        filter: blur(3px);
        transform: translateY(8px);
    }

    58% {
        opacity: 0.9;
        filter: blur(1px);
    }

    100% {
        opacity: 1;
        filter: blur(0);
        transform: translateY(0);
    }
}

@keyframes chat-widget-content-settle {
    0% {
        opacity: 1;
        transform: translateY(4px);
    }

    100% {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes chat-widget-loading-dots {
    0%, 80%, 100% {
        transform: translateY(0);
        opacity: 0.24;
    }

    40% {
        transform: translateY(-3px);
        opacity: 0.96;
    }
}

/* Emoji Picker (Simple Custom) */
.emoji-picker-popover {
    position: absolute;
    bottom: 80px;
    right: 20px;
    width: 280px;
    background: var(--chat-shell-bg);
    background-image: none;
    backdrop-filter: var(--chat-shell-filter);
    -webkit-backdrop-filter: var(--chat-shell-filter);
    border: 1px solid var(--chat-panel-border);
    border-radius: 12px;
    padding: 10px;
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 5px;
    box-shadow: var(--chat-shell-shadow);
    opacity: 0;
    pointer-events: none;
    transform: translateY(10px);
    transition: all 0.2s;
}

.emoji-picker-popover.active {
    opacity: 1;
    pointer-events: all;
    transform: translateY(0);
}

.emoji-item {
    font-size: 24px;
    cursor: pointer;
    text-align: center;
    padding: 5px;
    border-radius: 6px;
    transition: background 0.2s;
}

.emoji-item:hover {
    background: var(--chat-action-hover-bg);
}

.chat-file-input {
    display: none;
}

.session-item.session-item--hidden {
    display: none !important;
}

.chat-overlay.chat-overlay--frozen {
    right: 0 !important;
    bottom: auto !important;
    height: var(--chat-overlay-frozen-height, 100%) !important;
}

.poetry-nav-container.chat-prompt-spotlight-suspended {
    --cursor-x: 50%;
    --cursor-y: 0px;
}

/* Mobile Responsiveness */
@media (max-width: 480px) {
    .chat-window {
        width: 100%;
        height: 100%;
        bottom: 0;
        right: 0;
        border-radius: 20px;
        max-height: 100%;
    }

    .chat-support-panel {
        max-height: min(290px, 44%);
        padding: 10px 12px 6px;
    }

    .chat-window.chat-window--support-mode .chat-support-panel {
        max-height: none;
        padding: 16px 14px calc(16px + env(safe-area-inset-bottom, 0px));
    }

    .chat-window.chat-window--support-mode .chat-support-card {
        padding: 18px 16px 20px;
    }

    .chat-window.chat-window--support-mode .chat-support-eyebrow {
        margin-bottom: 8px;
    }

    .chat-window.chat-window--support-mode .chat-support-title {
        margin-bottom: 10px;
        font-size: 17px;
        line-height: 1.28;
    }

    .chat-window.chat-window--support-mode .chat-support-body {
        font-size: 13.5px;
        line-height: 1.65;
    }

    .chat-window.chat-window--support-mode .chat-support-body + .chat-support-grid,
    .chat-window.chat-window--support-mode .chat-support-body + .chat-support-list,
    .chat-window.chat-window--support-mode .chat-support-body + .chat-support-footer,
    .chat-window.chat-window--support-mode .chat-support-hint + .chat-support-form {
        margin-top: 16px;
    }

    .chat-window.chat-window--support-mode .chat-support-list + .chat-support-footer,
    .chat-window.chat-window--support-mode .chat-support-result + .chat-support-footer {
        margin-top: 20px;
    }

    .chat-window.chat-window--support-mode .chat-support-section {
        margin-top: 20px;
    }

    .chat-window.chat-window--support-mode .chat-support-section + .chat-support-section {
        margin-top: 22px;
        padding-top: 18px;
        border-top: 1px solid var(--chat-card-border);
    }

    .chat-window.chat-window--support-mode .chat-support-section-title {
        margin-bottom: 10px;
        font-size: 12.5px;
    }

    .chat-window.chat-window--support-mode .chat-support-grid {
        display: grid;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        gap: 12px 10px;
    }

    .chat-window.chat-window--support-mode .chat-support-grid--menus {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .chat-window.chat-window--support-mode .chat-support-grid > .chat-support-btn {
        width: 100%;
        min-height: 48px;
        display: inline-flex;
        align-items: center;
        justify-content: center;
        padding: 10px 12px;
        border-radius: 999px;
        line-height: 1.3;
        text-align: center;
        white-space: normal;
        overflow-wrap: anywhere;
    }

    .chat-window.chat-window--support-mode .chat-support-grid--menus > .chat-support-btn {
        padding-inline: 10px;
    }

    .chat-window.chat-window--support-mode .chat-support-footer {
        justify-content: flex-start;
        margin-top: 24px;
        gap: 10px;
    }

    .chat-window.chat-window--support-mode .chat-support-footer--back {
        justify-content: flex-end;
    }

    .chat-window.chat-window--support-mode .chat-support-link-btn {
        min-height: 42px;
        display: inline-flex;
        align-items: center;
        justify-content: center;
        padding: 0 16px;
        border: 1px solid var(--chat-card-border);
        background: var(--chat-support-secondary-bg);
        color: var(--chat-support-link-color);
        box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.08);
        font-size: 13px;
        line-height: 1;
    }

    .message--support-assist {
        width: min(100%, 100%);
    }

    .chat-support-assist-actions {
        display: grid;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        width: 100%;
    }

    .chat-support-assist-btn {
        width: 100%;
        min-height: 38px;
        padding: 10px 12px;
    }

    .chat-support-assist-btn--primary,
    .chat-support-assist-btn--secondary {
        grid-column: 1 / -1;
    }

    @media (max-width: 360px) {
        .chat-window.chat-window--support-mode .chat-support-panel {
            padding-inline: 12px;
        }

        .chat-window.chat-window--support-mode .chat-support-card {
            padding-inline: 14px;
        }

        .chat-window.chat-window--support-mode .chat-support-grid {
            gap: 10px 8px;
        }

        .chat-window.chat-window--support-mode .chat-support-body + .chat-support-grid,
        .chat-window.chat-window--support-mode .chat-support-body + .chat-support-list,
        .chat-window.chat-window--support-mode .chat-support-body + .chat-support-footer,
        .chat-window.chat-window--support-mode .chat-support-hint + .chat-support-form {
            margin-top: 14px;
        }

        .chat-window.chat-window--support-mode .chat-support-grid > .chat-support-btn {
            min-height: 46px;
            padding-inline: 9px;
        }

        .chat-window.chat-window--support-mode .chat-support-footer {
            margin-top: 22px;
        }

        .chat-window.chat-window--support-mode .chat-support-link-btn {
            min-height: 40px;
            padding-inline: 14px;
        }
    }

}

@media (max-width: 480px) and (hover: none) and (pointer: coarse) {
    .chat-widget-fab {
        --chat-mobile-fab-glass-bg: rgba(0, 0, 0, 0.48);
        --chat-mobile-fab-glass-border: rgba(255, 255, 255, 0.055);
        --chat-mobile-fab-glass-filter: blur(20px) saturate(150%);
        --chat-mobile-fab-glass-shadow:
            0 2px 8px rgba(0, 0, 0, 0.12),
            inset 0 0.5px 0 rgba(255, 255, 255, 0.025);
        top: auto;
        bottom: 30px;
        right: 16px;
        width: 56px;
        height: 56px;
        min-width: 56px;
        transform: none;
        border: 1px solid var(--chat-mobile-fab-glass-border) !important;
        border-radius: 18px !important;
        background: var(--chat-mobile-fab-glass-bg) !important;
        background-color: var(--chat-mobile-fab-glass-bg) !important;
        backdrop-filter: var(--chat-mobile-fab-glass-filter) !important;
        -webkit-backdrop-filter: var(--chat-mobile-fab-glass-filter) !important;
        box-shadow: var(--chat-mobile-fab-glass-shadow) !important;
        outline: none !important;
        box-sizing: border-box;
        isolation: isolate;
        -webkit-tap-highlight-color: transparent;
    }

    html[data-theme="light"] .chat-widget-fab {
        --chat-mobile-fab-glass-bg: rgba(255, 255, 255, 0.76);
        --chat-mobile-fab-glass-border: rgba(15, 23, 42, 0.065);
        --chat-mobile-fab-glass-shadow:
            0 2px 8px rgba(15, 23, 42, 0.045),
            inset 0 0.5px 0 rgba(255, 255, 255, 0.34);
    }

    .chat-widget-fab:active,
    .chat-widget-fab:focus,
    .chat-widget-fab:focus-visible {
        transform: none;
        background: var(--chat-mobile-fab-glass-bg) !important;
        background-color: var(--chat-mobile-fab-glass-bg) !important;
        box-shadow: var(--chat-mobile-fab-glass-shadow) !important;
        outline: none !important;
    }

    .chat-widget-fab:hover {
        transform: none;
    }

    .chat-widget-fab.chat-widget-fab--peek .chat-widget-fab__robot {
        top: 5px;
        left: 0;
        right: auto;
        width: 56px;
        height: 46px;
        transform: none;
        transition: none;
        will-change: auto;
    }

    .chat-widget-fab.chat-widget-fab--peek .chat-widget-fab__glow {
        inset: 8px 8px 5px;
        opacity: 0.14;
        transition: opacity 240ms ease;
    }

    .chat-widget-fab.chat-widget-fab--peek .chat-widget-fab__shadow {
        right: 12px;
        top: 42px;
        width: 30px;
        transform: scaleX(0.82);
        opacity: 0.1;
        transition: opacity 240ms ease;
    }

    .chat-widget-fab.chat-widget-fab--peek:active .chat-widget-fab__robot,
    .chat-widget-fab[data-chat-widget-loading="1"] .chat-widget-fab__robot {
        transform: none !important;
        filter: none !important;
    }

    .chat-widget-fab[data-chat-widget-loading="1"] .mascot-wrapper {
        animation: none !important;
    }

    .chat-widget-fab.chat-widget-fab--peek.has-new-message .chat-widget-fab__robot,
    .chat-widget-fab.chat-widget-fab--peek.wiggle .chat-widget-fab__robot {
        animation: none;
    }

    .chat-widget-fab .notification-badge {
        right: 8px;
    }

    .chat-widget-fab.has-unread::before {
        top: 10px;
        left: 10px;
        width: 34px;
        height: 26px;
    }

    .chat-widget-fab .message-preview {
        right: 0;
        bottom: 58px;
    }

    .message-preview::after {
        right: 18px;
    }
}

@media (max-width: 1180px) and (hover: hover) and (pointer: fine) {
    body.shop-page .chat-widget-fab,
    body.shop-page .chat-widget-fab:hover,
    body.shop-page .chat-widget-fab:active,
    body.shop-page .chat-widget-fab:focus,
    body.shop-page .chat-widget-fab:focus-visible {
        width: 92px !important;
        height: 76px !important;
        min-width: 0 !important;
        border: 0 !important;
        border-radius: 0 !important;
        background: transparent !important;
        background-color: transparent !important;
        backdrop-filter: none !important;
        -webkit-backdrop-filter: none !important;
        box-shadow: none !important;
    }

    body.shop-page .chat-widget-fab {
        top: 85% !important;
        right: 0 !important;
        bottom: auto !important;
        transform: translateY(-50%) !important;
    }

    body.shop-page .chat-widget-fab:hover {
        transform: translateY(calc(-50% - 2px)) !important;
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek .chat-widget-fab__robot {
        top: 8px !important;
        left: auto !important;
        right: -8px !important;
        width: 64px !important;
        height: 48px !important;
        transform: translateX(8px) scaleX(0.84) scaleY(1.04) rotate(-4deg) !important;
        transition:
            transform 420ms cubic-bezier(0.22, 1, 0.36, 1),
            filter 240ms ease;
        will-change: transform, filter;
        z-index: auto;
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek.chat-widget-fab--ambient-retracted .chat-widget-fab__robot {
        transform: translateX(18px) scaleX(0.8) scaleY(1.06) rotate(-5deg) !important;
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek:hover .chat-widget-fab__robot {
        transform: translateX(-8px) scale(1.04) !important;
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek:active .chat-widget-fab__robot {
        transform: translateX(-5px) scale(0.98) !important;
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek .chat-widget-fab__glow {
        inset: 8px 10px 4px 4px;
        opacity: 0.18;
        transform: none;
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek.chat-widget-fab--ambient-retracted .chat-widget-fab__glow {
        opacity: 0.1;
        transform: scale(0.92) translateX(4px);
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek:hover .chat-widget-fab__glow {
        opacity: 0.28;
        transform: scale(1.08);
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek .chat-widget-fab__shadow {
        right: 18px;
        top: 56px;
        width: 32px;
        opacity: 0.1;
        transform: scaleX(0.74) translateX(12px);
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek.chat-widget-fab--ambient-retracted .chat-widget-fab__shadow {
        opacity: 0.06;
        transform: scaleX(0.6) translateX(18px);
    }

    body.shop-page .chat-widget-fab.chat-widget-fab--peek:hover .chat-widget-fab__shadow {
        opacity: 0.2;
        transform: scaleX(0.98) translateX(-12px);
    }
}